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Answering Service


When your patients and their caregivers need to reach your office, Portiva Care Coordinators are there to take the call. Busy mornings, nights, weekends, or holidays, with Portiva’s Answering Services, your patients will reach experienced agents versed in medical terminology and HIPAA compliance, and trained on protocol specific to your practice.

Why Choose Portiva’s Answering Services?
  • Lower Cost (save as much as 40% on your medical answering services)
  • Customized answering services protocol, greetings, message templates, and on-call information, including temporary on-call and reach instructions, ensure a seamless patient experience
  • All calls are screened to ensure that urgent messages are delivered in real time, and non-urgent messages are delivered to a private mailbox, preventing unnecessary page
  • Answering services customized according to your specifications for taking patient messages, contacting the on-call providers, answering basic questions, and assisting with appointment scheduling
  • Extensive quality assurance program with continuous monitoring of answering services and other components key to program performance
  • Fully customized scripts and reports
  • Portiva’s HIPAA-compliant Answering Services provide the perfect solution for your patients, your staff, and your providers.Join the thousands of healthcare providers who have already discovered the benefits of partnering with Portiva for answering services, appointment reminders, and patient communications.
    Call your Portiva sales representative, or contact us directly at 1-800-991-8030. Our rate is - $89 per month up to 2 physicians. Discount available for multi-physician practice.
    Please contact Portiva.


We had an automated system for two years and were not happy. It's a world of difference when human answer the calls. We love your service and your price.

From: Dr. Jay

Live agents make a difference and we signed up with your service for exactly this. Thank you for being flexible and handle our after-hours calls.

From: Linda Q – Office manager

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