Without a doubt, Portiva's transcription services, their technology platform and customer service is hard to beat. Our 30 bed outpatient surgery center signed on with Portiva in early 2013 and it's been a wonderful experience. We are extremely happy with their service!
Using Portiva's transcription platform saves me a lot of time. I dictate my notes and all charts are updated in the EMR in 12-14 hours.
We switched our answering service over to Portiva three years ago. Our only regret is that we didn't make the switch sooner. Everyone is extremely pleasant and easy to work with. I've never asked for something that the staff couldn't accommodate. With 6 doctors who all like things done a little differently, it amazes me that they are all very happy with the service provided by Portiva.
We rely on your notification system so much. I can’t believe we were spending our valuable time calling people up manually about closures and other important things that we wanted our clients to know about.
We have cut back cancellations and no-shows by 91%. Our customers can conveniently confirm or cancel reminders directly via their phones. This allows us to adjust our staff to do more important tasks, minimize overhead and increase productivity.
After switching to Portiva.com, we have seen a huge improvement in the quality of the transcripts and the turnaround time. I recommend Portiva.com for any medical practice out there.